Branches Contact Us Cashcard or 'Loan Express' Cashcard Cheques 'smartlink' Internet Banking 'smartlink' Phone Banking

Apply for and manage your account's facilities

Apply for and manage banking facilities on a new or existing Wide Bay Australia account

What do you want to do?

Apply for a Cashcard (or Loan Express Card) or Visa Debit Card on my account

Cashcard & Visa Debit Card only available on selected accounts

Visa Debit Card

Complete and sign the Visa Debit Card application (PDF, 46KB).

Cashcard

Complete and sign Request for Issue of Cashcard/s (PDF, 22KB). When your request is processed a PIN will be allocated and sent to you with your new Cashcard and a formal application. To activate the new card you need to complete, sign and return the Application Form to us.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Note: If you are requesting a replacement card because your existing card has been lost, stolen or damaged or where you have forgotten your PIN, a Replacement Cashcard or Visa Debit Card Fee may apply. You will also need to complete a Cashcard/Visa Debit Card Status Maintenance (PDF, 38KB) form.

Cashcard or Visa Debit - Cancel a lost card, stolen card or damaged card (or Loan Express Card) 

Important: if your Cashcard or Visa Debit Card is lost, stolen or used without your authority, you should immediately contact your nearest branch. If this is not possible - immediately telephone 1800 072 111 if you are calling within Australia or +61 2 9959 7884 if you are calling from overseas. In all cases, formal written notification must also be forwarded to Wide Bay Australia as soon as possible.

To apply for another Cashcard or Visa Debit Card on your Wide Bay Australia account complete and sign a Request for Issue of Cashcard/s (PDF, 22KB) form or Visa Debit Card application (PDF, 46KB).

If you no longer require your card, to arrange cancellation complete and sign a Cashcard/Visa Debit Card Status Maintenance (PDF, 38KB) form.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Note: If you request a replacement card because your existing card has been lost, stolen or damaged or where you have forgotten your PIN, a Replacement Cashcard or Visa Debit Card Fee may apply.

Change an existing Cashcard (or Loan Express Card) or Visa Debit Card Personal Identification Number (PIN)

You will need to visit a Wide Bay Australia branch to select your own ‘PIN’. Alternatively you are able to change your PIN using any Wide Bay Australia branded ATM. Please note that you can only change your Visa Debit Card PIN at any Wide Bay Australia branded ATM. If you are unable to attend a branch or Wide Bay Australia ATM – you will have to cancel your existing Cashcard or Visa Debit Card by completing and signing a Cashcard/Visa Debit Card Status Maintenance (PDF, 38KB) form and reapply for a new card.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Change the daily maximum withdrawal limit on an existing Cashcard (or Loan Express Card) or Visa Debit Card

Complete and sign a Cashcard/Visa Debit Card Status Maintenance (PDF, 38KB) form. You can change your daily maximum withdrawal limit between $300 and $1000.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Note: This may increase your liability in the case of unauthorised transactions.

Attach an existing Cashcard (or Loan Express Card) to my Wide Bay Australia home loan to allow access to giroPost/Bank@Post services

(This can only be arranged on Mortgage Muncher S8 and Mortgage Muncher Professional S12 Accounts – and only on a Cashcard where the Account is held  under the same client number as the Home Loan.)

Complete and sign a Cashcard/Visa Debit Card Status Maintenance (PDF, 38KB) form.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Apply for a Cheque Book on my account

Complete and sign an Application for Cheque Book (PDF, 25KB). The required number of account Signatories are to sign. The Cheque Book will be issued to you by mail.  

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Note: You must be over 18 years of age to apply. If you are applying for a Wide Bay Australia Cheque Book at the same time (or within three months) of opening a new Wide Bay Australia Account - the minimum opening balance is $250 (Mortgage Muncher Accounts exempt). A charge (currently $5 for 30 leaf and $30 for 200 leaf) applies for the purchase of a Cheque Book - this amount will be deducted from your Account upon issue of your cheque book.

Stop payment on a personal cheque that I have written from my Cheque Book

You must advise our Administration Hotline on (07) 4150 4282 and then complete and sign a Personal Cheque Stop Payment (PDF, 24KB) form and deliver or post to a branch, write to us, send a signed facsimile to (07) 4152 3499 or send a secure message through ‘smartlink’ Internet Banking.

The required number of account Signatories are to sign. The reason for stopping and all details of the cheque/s must be provided.

A Cheque Stop Payment Fee will be applicable.

After receiving your request, we will confirm whether the cheque has been presented to your account. If the cheque has already been presented to your account, we will be unable to proceed with your request.

In cases where you request to cancel a Stop Payment Request – you must advise us in writing. Email and telephone requests cannot be accepted.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Note: This request can only be accepted by Wide Bay Australia if the cheque has not been presented to your account. Fees and charges apply to this service. For more information refer to the Guide to Wide Bay Australia’s Accounts and Banking Service Part ‘d’ Schedule of Fees and Charges (PDF, 211KB).

Gain immediate access to cheques that are regularly deposited to my account

Complete and sign a Cheque Immediate Access Application (PDF, 39KB) form.

This form is to be completed and signed by the account holder and is used when you require immediate access to cheques, eg wages, etc from a single source regularly deposited to your account. This means that the funds are cleared immediately rather than the usual clearance periods.

Wide Bay Australia will consider your application – however reserves the right to apply normal clearance periods. You will be notified by mail on the status of your application (approved/declined).

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Arrange for a Counter Cheque to be drawn on my account

Arrange for a Counter Cheque to be drawn on my account »

Stop payment on a Counter Cheque that has been drawn on my account

For urgent stops phone a Wide Bay Australia branch or the Administration Hotline on (07) 4150 4282.

You will also need to complete and sign a Counter Cheque Stop Payment (PDF, 42KB) form and return this form and the counter cheque to us to confirm the stop.

This form is to be completed and signed by the required number of Signatories on an account to request a stop payment to be placed on the cheque. If you do not have the cheque in your possession and the cheque is made to a third party, you must obtain a letter from the third party advising of their consent to the stop payment of the cheque or alternatively agree to allow Wide Bay Australia to hold funds in your account equal to the amount of the cheque until Wide Bay Australia is satisfied that no legal proceedings will be brought against Wide Bay Australia by the third party.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Fees and charges apply to this service. For more information refer to the Guide to Wide Bay Australia’s Accounts and Banking Service Part ‘d’ Schedule of Fees and Charges (PDF, 211KB).

Apply for or manage ‘smartlink’ Phone Banking on my account

Complete and sign a smartlink Telephone, Internet & Mobile Banking (PDF, 50KB) form.

This form can be used to activate your 'smartlink' Phone Banking access. You must include all accounts that you wish to have attached to this service under your individual client number.

When your request is processed an initial telephone access code will be allocated and sent to you. When you use ‘smartlink’ phone banking for the first time you must use this initial telephone access code. NB: You can change your access code by phoning 1300 137 735 then enter your Client Number then Access Code and press ‘7’

To use ‘smartlink’ phone banking you must follow the prompts on the card provided.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Apply for or manage ‘smartlink’ Internet Banking on my account

Complete and sign a smartlink Telephone, Internet & Mobile Banking (PDF, 50KB) form.

This form can be used to activate your 'smartlink' Internet Banking access. You must include all accounts that you wish to have attached to this service.

When your request is processed an initial personal access code will be allocated and sent to you. When you use ‘smartlink’ internet banking for the first time you must use this initial personal access code. NB: You can change your access code by visiting the smartlink internet banking website.

Please note: This form can be used if you are applying for both Internet and Phone Banking. It can also be used to cancel/de-activate Internet/Phone Banking access, modify the accounts that are to be accessed, modify your Third Party Credit Limit (Internet Banking only) or apply for Internet Banking SMS Secure.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Apply for or manage ‘smartlink’ Mobile Banking on my account

To access ‘smartlink’ Mobile Banking, you will need to apply for ‘smartlink’ Internet Banking.  You will need to access Internet Banking to activate or deactivate Mobile Banking in the future.

Applying for 'smartlink' Internet Banking

Complete and sign a smartlink Telephone, Internet & Mobile Banking (PDF, 50KB) application form to activate your 'smartlink' Internet Banking access.# You must include all accounts that you wish to have attached to this service.

When your application is processed an initial personal access code will be allocated and sent to you. You will need to log onto 'smartlink' Internet Banking at www.widebayaust.com.au using a compatible device and enter this initial personal access code. NB: You can change your access code at any time by relogging onto 'smartlink' Internet Banking.

As a 'smartlink' Internet Banking customer, and after you have verified online that you agree to the Terms and Conditions of use, you can use any of the on-line services available on 'smartlink' Internet Banking at any time in the future - including activating 'smartlink' Mobile Banking.

Activating 'smartlink' Mobile Banking

Once you have registered with 'smartlink' Internet Banking, logon and follow the ‘Other Services’ links to activate mobile banking access. You can revisit 'smartlink' Internet Banking at any time to deactivate mobile banking access.

#The smartlink Telephone, Internet & Mobile Banking (PDF, 50KB) form can be also used if you are applying for normal Phone Banking and it can also be used to cancel/de-activate Internet/Phone Banking access, modify the accounts that are to be accessed, modify your Third Party Credit Limit (Internet Banking only) or apply for Internet Banking SMS Secure.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.