Electronic Banking Security
Every day, Wide Bay Australia processes thousands of Electronic Funds Transfer (EFT) Transactions.
EFT transactions use electronic equipment and an access method to allow you to debit or credit your account or manage your funds.
EFT transactions include using a Wide Bay Australia Cashcard at, for example, an ATM, EFTPOS or Bank@Post or other banking services such as Wide Bay Australia’s ‘smartlink’ Telephone Banking and Internet Banking. Some of our product partners and financial service providers also offer EFT transaction banking services - such as our Credit Cards offered in association with Card Services and the Cash Passport Debit or ATM Card.
Typically these banking services are accessed by use of your secret Personal Identification Number (PIN), Access Code or Password.
- You should read and understood the Terms & Conditions (PDF, 354KB) and risks/safeguards in Product Features for non-cash payment facilities (PDF, 144KB) relating to the use of EFT Transaction banking services offered by Wide Bay Australia. In particular, find out more about On-Line Banking Security. You should read and understand any terms and conditions provided by our product partners and financial service providers in respect of the EFT Transaction banking services they offer.
- These terms and conditions will tell you your rights and obligations and things such as which accounts can be accessed with your card and/or PIN or Access Code; any restrictions that apply, such as limits on how much money you can withdraw in a day and how to report the loss, theft or unauthorised use of a card or PIN.
- Always check your statements or check your account on-line on a regular basis to ensure there are no unauthorised transactions. Some transactions that look unfamiliar may appear that way because the merchant’s banking is done under another name.
- Tell Wide Bay Australia (or our product partner or the financial service provider issuing the EFT Transaction banking service) immediately if your card is lost or stolen or someone else may know your PIN, Access Code or Password. Also tell us immediately if you find an unauthorised transaction on your statement.
- Never tell your PIN, Access Code or Password to anyone, including a friend or family member. Don’t record it on your card or with something you keep with your card. Most unauthorised transactions happen because a person gave someone else their PIN or Access Code. Safeguarding the secrecy of your PIN is the best way to protect yourself from unauthorised transactions.
- You should avoid using your birth date or a recognisable part of your name as your PIN, Access Code or Password as this is easy for others to guess.
- Cut up cancelled or expired cards before disposing of them.
- Be vigilant when using ATM’s or EFTPOS – watch out for others looking over your shoulder when entering your PIN (‘shoulder surfing’)
- Criminals have been known to fraudulently obtain card data or card PIN’s by strategically placing ATM card skimming and PIN capturing cameras and devices on ATM’s. Be on the lookout for anything unusual that may stand out or look ‘out of place’ on an ATM. Report any suspicious devices or activity to the ATM owner.
- When using EFTPOS – keep your card in sight at all times and only allow card ‘swiping’ on an EFTPOS terminal to avoid card ‘skimming’.
Visit Customer Help to find out more about managing EFT Electronic banking services including changing PIN’s or reporting lost or stolen cards.
