Contact Us

Visit a Wide Bay Australia Branch^

Features

Choice		Currencies available are United States Dollars, British Pounds, or Euros.
Acceptance		Accepted worldwide in over 400,000 locations including bureaux de change, banks, hotels shops, restaurants and other establishments. Find out more »
Security		If your cheques are lost or stolen, the 24 hour Worldwide Refund Service is just a phone call away. It takes as little as 30 minutes to arrange replacement. Find out more »
Buy-Back		When you return to Australia, we will arrange a buy-back of any unused travellers cheques issued by us. To arrange a buy-back simply visit a branch.
Expiry		Valid forever! You can save any unused Travellers Cheques for future trips.

 

Hints & Tips To Help You Manage
Your Travellers Cheques

Before you travel

• Check that you have the best currency of Travellers Cheques to take for your destination. You can find this information by asking us at the time you buy your Cheques.
• Remember the Euro! This has replaced the local currency in the following 12 countries: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal and Spain. You can purchase Euro Travellers Cheques to take to any of these destinations. Don't forget, as your Euro Travellers Cheques remain valid forever, you can save them between visits to these countries.
• Find out about locations to cash your Cheques. It is a quick and easy process at www.cashmycheques.com- just follow the steps from the Home Page. Note down the useful information that is shown for each country or simply print out this information to keep with you.
• Remember, you can access www.cashmycheques.com for more information from anywhere in the world
• Remember that if you require refund assistance, the Worldwide Refund Service can help you 24 hours a day, seven days a week. Click onto www.cashmycheques.com for further information, including 24 hour contact details. Please make a note of these, and keep them with you as you travel.

When you receive your Travellers Cheques

• You must sign each Travellers Cheque once, as soon as you receive it, in the specified place. This must be in your usual signature in non-erasable ink. You should sign each Cheque again only in the presence of the accepting agent when encashing the Cheque.
• Please read the Purchase, Claim and Refund Conditions inside the wallet provided with your Travellers Cheques. Follow these important Conditions while you are travelling - any refund will be subject to your compliance with these conditions.

Always

• Keep your copy of the Purchase Agreement Form in a safe place, separate from your Travellers Cheques - you may be asked to provide it when encashing your Cheques or if you require refund assistance.
• Remember to safeguard your Travellers Cheques as you would your cash. If you are travelling by aeroplane, don't place your Travellers Cheques in the luggage your "check-in", you should always carry them with you. When you arrive at your destination, please keep the Cheques in a safety deposit box, where this service is available.

Cashing your Travellers Cheques

• When you go to cash your Travellers Cheques, remember to take your passport or similar identification with you. You may also need to show your copy of the Purchase Agreement Form as proof of purchase.
• It is important that you make a note of the numbers of the Travellers Cheques as you cash them. Keep this record separate from your remaining Cheques.