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Redeem Credit Card Rewards


Every time you use your Card Services ‘Rewards’ MasterCard to make purchases you qualify for fantastic Rewards.

It’s easy to redeem your Card Services ‘Rewards’ MasterCard points for:

Merchandise, travel, subscriptions, vouchers, gifts, donations, ‘Cashback’, Take Flight ‘Cashback’

Redeem Online
Go to the Card Services Direct Website and follow the prompts.
Find out more about using Card Services Direct Internet Banking.


Redeem by Phone
Step One:   Check Reward points balance on your monthly statement
Step Two:   Call Card Services on 1300 135 538. Ensure you have your Primary Credit Card and TPIN handy.
Step Three:   Press 5 to speak to a Customer Service Officer who will transfer you through to the Rewards team


Redeem by Mail
Complete the Rewards Redemption form (PDF, 126KB) and mail to Card Services Rewards, Locked Bag 9, Edgecliff, NSW, 2027


Redeem by Fax
Post the form on the back of your Rewards Statement to the above address or fax it to 1300 667 060

Wide Bay Australia MasterCards are supplied by arrangement with Card Services – a division of Citigroup Pty Limited ABN 88 004 325 080 (AFSLN 238098 Australian Credit Licence 238098) ("Citigroup"). Citigroup is the issuer and administrator of Wide Bay Australia MasterCards. Credit approval of your application is subject to satisfying Citigroup credit criteria including verification of income and employment details. Wide Bay Australia is not responsible for the credit decision. To help you make an informed decision about whether to acquire a Citigroup credit card product through Wide Bay Australia you should read our Credit Guide for Credit Assistance by Wide Bay Australia (PDF, 52KB). Upon approval of your application, Citigroup will notify you of how to meet the identification procedure required by law. Terms and conditions, fees and charges apply - full details on application.