Card Services Direct Internet Banking Card Services Telephone Banking Account Queries, Lost & Stolen Credit Cards

Forgotten PINs & Passwords

Forgotten User ID

If you have lost or forgotten your User ID, follow the steps under How to use ‘Card Services’ Direct Internet Banking on our Card Services Direct Internet Banking page »

Forgotten Password

If you have lost or forgotten your User ID, follow the steps under How to use ‘Card Services’ Direct Internet Banking on our Card Services Direct Internet Banking page »

Forgotten ATM PIN

Note: All cardholders are issued with an ATM PIN when their MasterCard account is opened. This should not be confused with your TPIN issued for ‘Card Services’ Telephone Banking. If you have lost or forgotten your ATM PIN, please call Card Services on 1300 135 538 to request a new one.

Forgotten TPIN

If you lose or forget your TPIN, follow the prompts on the Telephone Banking menu to request a new one. Find out more about Card Services Telephone Banking »

Wide Bay Australia MasterCards are supplied by arrangement with Card Services – a division of Citigroup Pty Limited ABN 88 004 325 080 (AFSLN 238098) ("Citigroup"). Citigroup is the issuer and administrator of Wide Bay Australia MasterCards. Credit approval of your application is subject to satisfying Citigroup credit criteria including verification of income and employment details. Wide Bay Australia is not responsible for the credit decision. To help you make an informed decision about whether to acquire a Citigroup credit card product through Wide Bay Australia you should read our Credit Card Credit Guide (PDF, 62KB). Upon approval of your application, Citigroup will notify you of how to meet the identification procedure required by law. Terms and conditions, fees and charges apply - full details on application.