‘Card Services’ Telephone Banking
All Cardholders are offered a TPIN when their Wide Bay Australia MasterCard
is activated. If you lose or forget your TPIN or want to apply for one,
follow the prompts on the Telephone Banking menu to request a new one.
Your
TPIN should not be confused with your ATM PIN which is used for transactions
at ATM’s, for use when making Point-of-Sale purchases or when logging
on to ‘Card
Services’ Internet Banking.
“Card Services” Telephone Banking allows you to:
- Activate your new credit card
- Obtain your MasterCard account balance
- Obtain your MasterCard account balance
- Review recent debits on your credit card account
- Review recent payments on your credit card
- Order a credit card statement
- Pay bills with your MasterCard via BPAY®
- Change your TPIN
- Speak to a Card Services operator for personal assistance
BPAY® is a trade mark of BPAY Pty Ltd (ABN 69 079 137 518)
Wide Bay Australia MasterCards are supplied by arrangement with Card Services – a division of Citigroup Pty Limited ABN 88 004 325 080 (AFSLN 238098) ("Citigroup"). Citigroup is the issuer and administrator of Wide Bay Australia MasterCards. Credit approval of your application is subject to satisfying Citigroup credit criteria including verification of income and employment details. Wide Bay Australia is not responsible for the credit decision. To help you make an informed decision about whether to acquire a Citigroup credit card product through Wide Bay Australia you should read our Credit Card Credit Guide (PDF, 62KB). Upon approval of your application, Citigroup will notify you of how to meet the identification procedure required by law. Terms and conditions, fees and charges apply - full details on application.
