Account Queries,
Lost & Stolen Credit Cards
For account enquiries, lost and stolen cards, requests for a credit limit
increase or any other question relating to your Wide Bay Australia Credit
Card call Card Services on 1300 135 538 – for the cost of
a local call (mobile phone excepted).
For enquiries while overseas, simply use an international operator to call +61 2 8225 0620 and reverse the charges.
Rewards MasterCard - for queries related to rewards call 1300 136 551 for the cost of a local call (mobile phones excepted), or for redemption of rewards points see our Rewards Redemption page »
Lost PINs & Passwords
To retrieve your lost or forgotten TPIN, ATM Pin or Internet Banking User
ID or Password please see our Forgotten
PINs & Passwords page.
Wide Bay Australia MasterCards are supplied by arrangement with Card Services – a division of Citigroup Pty Limited ABN 88 004 325 080 (AFSLN 238098) ("Citigroup"). Citigroup is the issuer and administrator of Wide Bay Australia MasterCards. Credit approval of your application is subject to satisfying Citigroup credit criteria including verification of income and employment details. Wide Bay Australia is not responsible for the credit decision. To help you make an informed decision about whether to acquire a Citigroup credit card product through Wide Bay Australia you should read our Credit Card Credit Guide (PDF, 62KB). Upon approval of your application, Citigroup will notify you of how to meet the identification procedure required by law. Terms and conditions, fees and charges apply - full details on application.
